Self Storage Harringay Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Harringay provides self storage and related removal and handling services. By placing a booking, using our facilities, or instructing us to provide removal or associated services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company that books or uses storage or removal services with Self Storage Harringay.
We, us, our means Self Storage Harringay as the provider of storage units, facilities, and any ancillary services, including removal and transportation services where applicable.
Storage Unit means any unit, room, container, or enclosed space allocated to the Customer for the storage of goods.
Goods means the items and personal property that the Customer places into storage or asks us to handle, move, or transport.
Removal Services means loading, unloading, packing, unpacking, transportation and associated handling services offered by us in connection with the movement of Goods to or from our storage facility or other locations within our service area.
Contract means the agreement between us and the Customer for the provision of storage and, where applicable, removal services, incorporating these Terms and Conditions and any written confirmation of booking we issue.
2. Scope of Services
We provide self storage facilities and related services, which may include the hire of a Storage Unit, access to that unit during our opening hours, and any agreed Removal Services. The Customer is responsible for selecting a Storage Unit of appropriate size and for packing their Goods securely, whether or not Removal Services are provided.
Where Removal Services are requested, we will use reasonable care and skill in handling and transporting Goods within our normal service area. We do not offer any form of professional valuation, inventory preparation, or specialist removal services for high value, fragile, or abnormal items unless expressly agreed in writing.
3. Booking Process
3.1 A booking for storage or Removal Services can be made in person or through our designated booking channels as made available from time to time. All bookings are subject to availability and to acceptance by us.
3.2 We may request details of the nature, approximate value, and quantity of Goods, as well as access requirements, duration of storage, and any Removal Services required. The Customer confirms that all information provided is true, complete, and not misleading.
3.3 A booking is not confirmed until we issue a booking confirmation or storage agreement, and any required initial payment or deposit has been received. We reserve the right to refuse any booking at our discretion.
3.4 By confirming a booking, the Customer warrants that they are the legal owner of the Goods or are duly authorised by the legal owner to store, move, or otherwise deal with the Goods and to enter into this Contract.
4. Payments and Charges
4.1 Storage charges are payable in advance. Unless otherwise agreed in writing, the storage period is billed in regular intervals, for example weekly or monthly, starting from the commencement date of the Contract.
4.2 Charges for Removal Services may be fixed fee, hourly, or based on volume or time estimates. Any indication of price given before the completion of a survey or assessment is an estimate only and may be adjusted once full details have been confirmed.
4.3 All fees are payable by the due date stated on our invoice or booking confirmation. We reserve the right to require a deposit, security bond, or advance payment for both storage and Removal Services.
4.4 If payment is not received in cleared funds by the due date, we may charge interest on overdue sums at a reasonable commercial rate and may suspend access to the Storage Unit or withhold performance of Removal Services until all outstanding sums are paid.
4.5 We reserve the right to review and change our rates and charges from time to time. Any change to storage charges will be notified to the Customer in advance in accordance with applicable law. If the Customer does not accept the revised charges, they may end the Contract by providing written notice and by removing all Goods from the Storage Unit before the new charges take effect.
5. Cancellations and Amendments
5.1 The Customer may cancel a booking for storage or Removal Services by giving us notice through our usual communication channels. Any applicable cancellation period or fee will be stated in the booking confirmation or storage agreement.
5.2 Where a cancellation is made with reasonable notice prior to the agreed start date, any pre-paid fees may be refunded in whole or in part, less any non-refundable deposit or costs already incurred by us, such as administrative or scheduling expenses.
5.3 Where a cancellation is made with short notice, or the Customer fails to attend or provide access on the agreed date for Removal Services, we may retain all or part of the pre-paid fees to cover our costs, including staff time and vehicle allocation.
5.4 Any request to amend a booking, such as changing the storage start date, unit size, or date of Removal Services, is subject to availability and our agreement. Additional charges may apply where the amendment results in increased costs for us.
5.5 We may cancel or postpone a booking or suspend performance of our obligations if we are affected by an event beyond our reasonable control, including but not limited to extreme weather, industrial action, accidents, or issues affecting our premises or vehicles. In such circumstances, we will seek to rearrange services on a mutually convenient date, and our liability will be limited in accordance with these Terms and Conditions.
6. Use of the Storage Unit
6.1 The Storage Unit is to be used solely for the storage of Goods belonging to the Customer and may not be used for residential, office, or business operations, or for any illegal or prohibited activities.
6.2 The Customer must not store any items that are or may become hazardous, flammable, explosive, corrosive, perishable in a manner that causes nuisance, or otherwise present a risk to the facility, other customers, or our staff. Prohibited items include, without limitation, gas canisters, firearms, ammunition, live animals, illegal substances, and any form of waste or contaminated materials.
6.3 The Customer is responsible for ensuring that Goods are packed securely and safely so that they are not damaged during handling, movement, or storage, and do not cause damage to the Storage Unit or other property.
6.4 The Customer must keep the Storage Unit clean and must not affix items to walls, floors, or ceilings without our prior written consent. Any damage caused by the Customer, or by persons authorised by the Customer to access the Storage Unit, may be charged to the Customer.
6.5 Access to the Storage Unit is subject to our opening hours and any security procedures we may implement from time to time. We may require identification or proof of authority before granting access.
7. Waste Management and Prohibited Disposal
7.1 The Customer must not leave, deposit, or dispose of any waste, unwanted items, or packaging materials in common areas, loading bays, parking areas, or any part of the facility other than designated waste points where such exist.
7.2 We are not a waste disposal or recycling service. Any items brought onto the premises remain the responsibility of the Customer. Unwanted items or waste must be removed from the facility by the Customer and disposed of responsibly and lawfully.
7.3 If the Customer leaves Goods or waste in their Storage Unit after the end of the Contract, or abandons items elsewhere on the premises, we may remove, dispose of, or recycle such items as we see fit. The Customer will be liable for all reasonable costs of removal, disposal, cleaning, and any associated administrative charges.
7.4 The Customer must comply with all applicable waste regulations and environmental laws when packing, storing, and disposing of Goods. Hazardous or regulated materials must not be brought onto our premises. If we reasonably believe that any Goods or waste pose a risk, we may require the Customer to remove them immediately or may arrange for their removal at the Customer's cost.
8. Customer Responsibilities
8.1 The Customer is responsible for ensuring that their contact details, billing information, and authorised persons list are kept up to date. Any communication sent to the last known contact details will be deemed received.
8.2 The Customer must secure their Storage Unit, including any padlocks or access devices, and must not share keys, codes, or security credentials with unauthorised persons. We are not responsible for unauthorised access arising from the Customer's failure to secure such information.
8.3 Where Removal Services are provided, the Customer must ensure that there is suitable access at collection and delivery addresses, including parking arrangements, loading areas, and any necessary permissions. Any additional costs resulting from inadequate access, delays, or waiting time may be charged to the Customer.
9. Our Liability
9.1 We will exercise reasonable care and skill in the provision of storage and Removal Services. However, all Goods are stored and handled at the Customer's risk, and the Customer is strongly advised to obtain adequate insurance cover for their Goods while in storage and during any removals or transportation.
9.2 We do not accept liability for loss or damage to Goods unless such loss or damage is caused by our negligence or breach of contract. In any such case, our total aggregate liability for any claim or series of related claims will be limited to the lower of the cost of repairing or replacing the Goods or a reasonable capped amount stated in the storage agreement or booking confirmation.
9.3 We will not be liable for any loss or damage arising from the inherent nature or defect of the Goods, inadequate or improper packing by the Customer, normal wear and tear, changes in atmospheric conditions within the Storage Unit, or any act or omission of the Customer or persons authorised by the Customer.
9.4 We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress, whether arising in contract, tort, or otherwise, even if we have been advised of the possibility of such losses.
9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.
10. Security and Access
10.1 We implement reasonable security measures for our facility, which may include controlled access, surveillance systems, and on-site staff presence during specified hours. However, we do not warrant that our security measures are infallible, and we do not guarantee the prevention of unauthorised access, theft, or damage.
10.2 Access to the facility and to the Storage Unit may be temporarily restricted to carry out maintenance, repairs, safety checks, or in response to an emergency. We will seek to provide reasonable notice where practicable.
10.3 We reserve the right to access the Storage Unit in the following circumstances: where we have reasonable grounds to suspect a breach of these Terms and Conditions, where required by law or by lawful authority, in an emergency, or to inspect or carry out repairs. Where possible, we will give the Customer notice before accessing the unit.
11. Non-Payment and Lien
11.1 If any sum due under the Contract remains unpaid for a period specified in the storage agreement or invoice, we may exercise a lien over the Goods, meaning we may retain possession of the Goods until full payment is received.
11.2 If outstanding amounts remain unpaid after further reasonable notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the Goods. We will apply the proceeds of sale against the outstanding sums and any reasonable costs of sale and disposal, and will account to the Customer for any surplus. If the proceeds are insufficient to cover the outstanding amounts and costs, the Customer remains liable for the balance.
12. Duration and Termination
12.1 The Contract for storage continues from the start date until terminated by either party in accordance with these Terms and Conditions or the specific notice period set out in the storage agreement.
12.2 The Customer may terminate the Contract by giving the required notice and by removing all Goods from the Storage Unit and leaving it clean and free of waste by the termination date.
12.3 We may terminate the Contract by giving the Customer notice in accordance with the storage agreement. We may also terminate immediately if the Customer commits a serious or persistent breach of these Terms and Conditions, including non-payment of charges, unlawful use of the Storage Unit, or breach of safety or waste regulations.
13. Data Protection and Privacy
13.1 We may collect and process personal data of the Customer for the purposes of managing bookings, providing storage and Removal Services, handling payments, and fulfilling our legal obligations. This may include the use of CCTV and access control systems for security and operational purposes.
13.2 We will handle personal data in accordance with applicable data protection laws and our privacy practices as communicated to the Customer from time to time.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the law of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15. General
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
15.2 No variation of these Terms and Conditions will be effective unless it is in writing and signed or otherwise formally accepted by both parties.
15.3 Any failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy or prevent the further exercise of that or any other right or remedy.
15.4 These Terms and Conditions, together with any storage agreement or booking confirmation issued by us, constitute the entire agreement between the parties and supersede any prior understanding or representation relating to the subject matter.
